Managed Web Infrastructure & Maintenance

Website Maintenance is a comprehensive service designed to ensure the continuous availability, security, performance, and reliability of a company’s websites and web applications. The service includes complete hosting and server management, covering cloud or dedicated infrastructure, domain and DNS handling, SSL certification, uptime monitoring, backups, disaster recovery, and resource optimization.

It also includes end-to-end software and technology stack management, such as CMS platforms, frameworks, databases, runtimes, APIs, third-party integrations, and proprietary software licenses, including renewals and compliance. Regular website and web application management covers content updates, functional checks, performance optimization, cross-device compatibility, accessibility support, and routine health audits.

Security management is a core component, encompassing patching, vulnerability mitigation, firewall and malware protection, access control, and incident response. For transactional platforms, the service supports payment gateway monitoring, subscription workflows, and transaction stability. Specialized management is available for e-commerce platforms, high-traffic systems, industry-specific applications, and custom-built solutions.

The service also includes analytics, performance reporting, documentation, and structured technical support, ensuring predictable operations, reduced risk, and long-term scalability for digital assets.

1. Hosting & Infrastructure Management

• Hosting account setup and configuration

• Cloud / VPS / Dedicated server management

• Web server configuration (Apache, Nginx, LiteSpeed, IIS)

• Server OS updates and patching

• Resource monitoring (CPU, RAM, storage, bandwidth)

• Uptime monitoring and alerting

• Load balancing and scaling support

• Backup server configuration

• Disaster recovery planning and restoration

• Domain and DNS management

• SSL/TLS certificate procurement, renewal, and management

2. Software & Technology Stack Management

• CMS management (WordPress, Drupal, Joomla, etc.)

• Framework management (Laravel, Django, Node.js, React, etc.)

• Database management (MySQL, PostgreSQL, MongoDB, Redis)

• Runtime updates (PHP, Python, Node, Java, etc.)

• Version control management (Git repositories)

• Dependency/package management (Composer, npm, pip, etc.)

• Proprietary software license management

• Third-party SaaS integrations maintenance

• API monitoring and updates

3. Website & Web Application Management

• Routine website health checks

• Content updates (text, images, banners, links)

• Page creation and layout updates

• Form management and testing

• Broken link detection and correction

• Cross-browser and device compatibility checks

• Performance optimization (page speed, caching, CDN)

• Accessibility compliance support (WCAG where applicable)

4. Security Management

• Security hardening and configuration

• Firewall (WAF) setup and monitoring

• Malware scanning and removal

• Vulnerability assessments

• Brute-force and DDoS mitigation

• User access and role management

• Security patching for CMS, plugins, frameworks

• Security audit reports (periodic)

5. Payment & Transaction Management (If Applicable)

• Payment gateway integration and monitoring

• Subscription and recurring payment management

• Payment plugin/module updates

• Transaction error monitoring

• PCI-related best practice compliance (non-legal advisory)

• Refund and payment workflow testing

6. Specialized Website / Web App Management

• E-commerce platform management (WooCommerce, Magento, Shopify Plus, custom)

• LMS / EdTech platform maintenance

• Healthcare, fintech, or compliance-sensitive platforms

• High-traffic or mission-critical application support

• Multi-language / multi-region website management

• Custom-built application maintenance

• AI-powered or data-driven web app monitoring

7. Performance, Analytics & Optimization

• Website speed optimization

• Core Web Vitals monitoring

• CDN integration and tuning

• Analytics setup (GA4, server-side analytics)

• Conversion tracking support

• Error logging and monitoring

• Heatmaps and user behavior tools (if licensed)

8. Compliance, Documentation & Reporting

• Privacy policy and cookie compliance support (technical)

• Cookie consent management tools

• Data retention configuration

• Maintenance logs and documentation

• Monthly or quarterly performance reports

• Change logs and update summaries

9. Support & Operations

• Technical support (email / ticket-based)

• Emergency issue resolution

• Scheduled maintenance windows

• SLA-based response times

• Coordination with third-party vendors

• Client advisory on upgrades and improvements